By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods and are produced only after customers purchase has been made and confirmed. Prior to customers’ purchase, no stock of the purchased goods exists.
After making a customer’s purchase, you have 24 hours to cancel or change the customer’s order (size, color, quantity, shipping address). After this timeframe, customers’ orders will go into production and we will be unable to change it for you.
Please send an email to contact@etherealtokens.com with detailed information as below:
Subject: Change (or Cancel) the order {Enter customers order number here – you can find it in the confirmation email after placing the order}
What you want to change (size, color, quantity, shipping address) or cancel the order.
We will reply to customers’ email within 24 – 48 hours.
Once the 24 hours have elapsed and customers purchase goes into production, customers rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no right to cancel any order or return any goods purchased and all orders are final.
